Understanding Factors Influencing the Creation of Personal Applications in Knowledge Management

Knowledge management is increasingly getting ‘on-demand’ and ‘just-in-time’. One sign of this paradigm change is the ever increasing emergence of applications that are created by the users themselves to support their personal needs. Despite their opportunities, these applications pose several risks on corporate knowledge management, e.g., the transgression of organisational policies or the profusion of work time. For that reason it is important for corporate knowledge management to understand these self-initiatives. This paper presents the results of a structuring content analysis in end-user development literature whose objective was the investigation of factors influencing the creation of applications by end-users. It presents a typology of factors and discusses their relations and implications.